Shipping policy

ORDER PROCESSING AND EVENT DATES

Most products are handmade and personalized. Production time varies depending on the item, quantity and current order schedule. Please review the product description and provide your actual event date when ordering.

Orders are generally scheduled to ship approximately one week before the event date provided. Shipping transit time is separate from production time and is controlled by the carrier. Delivery by a specific date cannot be guaranteed.

Please do not enter an earlier or false event date. If you need your order sooner, contact us before purchasing so we can confirm whether the requested timing is possible.

MISSING EVENT DATE

If an event date is required but not provided, we will attempt to contact you. If we do not receive a response within 24 hours, the order may be cancelled and refunded.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if a correction is needed. Once an order has shipped, address changes may not be possible.

CARRIER DELAYS

We are not responsible for delays caused by the shipping carrier, severe weather, incorrect addresses or other circumstances outside our control. If tracking shows a problem, contact us and we will help review the available options.

CUSTOMS AND IMPORT TAXES

Buyers are responsible for customs duties, import taxes or other fees that may apply. We are not responsible for delays caused by customs.

Questions? Email hellocraftbykgf@gmail.com.